I needed to send in my Fuji X100 for repair again. It was getting a lot of dust and pieces of fuzz in the viewfinder. I had sent it in previously for that plus the lens was much sharper on one side (misaligned element?). It came back from repair great that time (back in October 2011). The lens was replaced and the viewfinder was cleaned. Since I have had it almost a year (it was delivered on May 6, 2011 from Amazon/UPS) I thought I better send it in while I could still get warrantee service. In addition to the dust in the viewfinder the rear button text was wearing off of a few of the buttons. Plus the rubber eyepiece was starting to develop a crack in it. While getting it ready to send out I noticed A LOT of wear to the camera lugs. So I added that to the needs to be repaired list.
Dust & Fuzz in the viewfinder.
Crack starting to develop on the eyepiece rubber.
Button wear, notice the RAW button text is almost completely gone. Wish they would make the button reassignable. Now is the perfect chance since it’s basically just a blank button now.
When I took off the camera strap I noticed the Fuji rings that connect the camera strap to the lugs had caused significant wear.
The Fuji rings that connect the neck strap are very narrow and not rounded like the ones used by Nikon, Panasonic & Olympus. I had never took much notice on the design of the rings until seeing all this wear.
Where the lug is still thick you can see how the edge of the triangular ring hits the sides instead of the narrow point.
The narrow angular rings cut into the lugs. Now they are a “perfect” fit (sarcasm).
Here is a comparison between the X100 rings & the rounded ones on a Panasonic GH2.
This is a much better design since there is more surface area for the ring and lugs to connect.
GH2 also appears to use a rounded insert. I’m guessing it’s some sort of hardened material which is a very good idea.
Well to fix my camera Fuji wanted $145. I talked to one of the reps and asked about just getting the lugs replaced under warranty and the viewfinder cleaned if they considered the button wear and eyepiece rubber wear and tear items. They said it was not possible to just replace the lugs, they said the whole back half of the camera would need to be replace and that is why it cost so much. They also said they had never seen this much wear to the lugs. I tried to explain the poor design of the Fuji rings but there was no budging. I decided I didn’t want to pay almost $150 to fix what I considered the main problem, the lugs. So I asked them to clean the viewfinder as had been done for no cost the last time I sent my X100 in. They said that the viewfinder would be cleaned and they would send it back to me. Well I got it back today and they didn’t clean it because the 1st picture of this post is how the camera was returned.
I’m really disappointed in Fuji. My previous experience getting the lens replaced and viewfinder cleaned was much better. Also I found this image of a disassembled X100. It looks like the lugs are quite possible a separate piece. It seems like they should be able to be replaced without having to replace 1/2 of the camera body. If not that is a awful design. Compounded by the poor design of the narrow triangular rings that dig into the lugs. Fuji needs to switch to the more rounded style used by Nikon, Olympus and Panasonic. Since it is Fuji’s triangular camera strap rings that caused the wear I really feel like they should be the ones to replace the lugs for free.
Here is a image from another X100 owner on dpreview.com so I’m defnitely not the only one that this is happening too.
Thanks for reading. If you use a Fuji X100 be sure to baby it and swap the evil Fuji rings for some rounded ones.